Privacy Policy

SunRay Grid operates the website sunraygrid.com and provides solar energy consultation, design, and installation services in Pakistan. This Privacy Policy explains what information we collect through our website — particularly our Contact Us page and inquiry forms — how we use it, and the choices you have.

By submitting your information through our website or contacting us directly, you agree to the practices described in this policy.

1. Information We Collect

When you use our Contact Us form or otherwise reach out to us (via email, phone, or WhatsApp), we may collect:

• Contact details— name, email address, phone number
• Location information— city or address, where provided (e.g., for site surveys)
• Inquiry details— the message or requirements you submit, such as property type or average electricity bill, where our form requests this
• Technical data— IP address, browser type, and device information, collected automatically when you visit our site (e.g., via standard web server logs or analytics tools, if enabled)

We do not knowingly collect sensitive personal data (such as CNIC numbers, financial account details, or payment information) through our website contact form. If such information is ever required — for example, during a formal service agreement — it will be collected separately and only as necessary.

2. How We Use Your Information

We use the information you provide to:

• Respond to your inquiry and schedule a free site survey or consultation
• Prepare quotes, proposals, and system design recommendations
• Communicate with you about your project, including via phone, email, or WhatsApp
• Improve our website and services based on general visitor trends
• Comply with legal or regulatory obligations, where applicable

We do not sell your personal information to third parties.

3. How We Share Information

We may share your information only in the following circumstances:

• With our internal team— engineers and staff involved in preparing your site survey, quote, or installation
• With service providers— such as our net metering/DISCO application support, only where relevant to processing your request
• When required by law— if disclosure is required by a Pakistani court, regulator, or law enforcement authority
• Business transfers— in the event of a merger, acquisition, or restructuring of SunRay Grid, where your information may be transferred as part of that transaction

We do not share your contact details with third-party marketers.

4. Cookies and Website Analytics

Our website may use cookies or similar technologies to understand how visitors use the site (e.g., pages viewed, time spent) and to improve site performance. You can disable cookies through your browser settings; doing so may affect some website functionality but will not prevent you from contacting us directly.

5. Data Retention

We retain your contact and inquiry information for as long as necessary to respond to your request, complete any project you engage us for, and maintain records for warranty, maintenance, or legal purposes. If you ask us to delete your information and we have no ongoing obligation to retain it, we will do so within a reasonable time.

6. Data Security

We take reasonable steps to protect the information you share with us from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

You may:

• Ask us what information we hold about you
• Request that we correct inaccurate information
• Request that we delete your information, subject to any legal or contractual obligations that require us to retain it
• Withdraw consent to be contacted for marketing purposes at any time

To exercise any of these options, contact us using the details below.

9. Legal Framework

Pakistan does not currently have a single, comprehensive data protection law in force. We handle personal information in line with the Prevention of Electronic Crimes Act (PECA), 2016, as amended, and align our practices with generally accepted international data protection principles where practical. This policy will be updated if a comprehensive Personal Data Protection law is enacted in Pakistan and applies to our business.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Continued use of our website after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us at:

SunRay Grid 📧 sunraygrid@gmail.com 📞 +92 300 4290005📍 Lahore, Pakistan

Note Before Publishing

This draft is written to be clear and honest for your website visitors, but it is not a substitute for legal advice. Since Pakistan’s Personal Data Protection Bill is still pending and PECA 2016 (amended 2025) is the operative law, it’s worth having a lawyer review this policy before publishing — especially the sections on data sharing, retention, and your specific contact form fields (please confirm the exact fields on your live form so Section 1 matches it precisely).